Return & Refund Policy
You can return products purchased from Owncraft within 15 days of receiving the product.
- Create a ‘Return Request’ under “My Orders” section of Website. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
- We offer pick-up facility in selected locations basis our courier serviceability.
- If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Also keep the invoice with packet. Kindly address the package to the following address : Owncraft, First floor, 5 east Mohan Nagar, Amritsar, Punjab. Ph : 0183-2483248,2491045
Keep the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit refund into the source selected at the time of return initiation.
Self-ship: In case your area pin code is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address : Owncraft, First floor, 5 east Mohan Nagar, Amritsar, Punjab. Ph : 0183-2483248,2491045
We will send you a confirmation email as soon as we receive the shipment at our warehouse.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your bank account (or original method of payment).
You will receive the credit within a 7-10 working days, depending on your card issuer’s policies.
Outside india
We do not permit any returns or exchanges for international orders.