You can return products purchased from Owncraft within 15 days of receiving the product.
Create a ‘Return Request’ under “My Orders” section of Website. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
We offer pick-up facility in selected locations basis our courier serviceability.
If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Also keep the invoice with packet. Kindly address the package to the following address : Owncraft, First floor, 5 east Mohan Nagar, Amritsar, Punjab. Ph : 0183-2483248,2491045
Keep the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit refund into the source selected at the time of return initiation.
Self-ship: In case your area pin code is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address : Owncraft, First floor, 5 east Mohan Nagar, Amritsar, Punjab. Ph : 0183-2483248,2491045
We will send you a confirmation email as soon as we receive the shipment at our warehouse.